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Customer Development Representative

Sales - Toronto

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We are looking for a Customer Development Representative. In this role, you'll earn our customers' trust and help manage their experience from the first touchpoint to close. 

Job Functions:

  • Our Customer Development team is the first impression of Properly that a customer will have; provide a warm, friendly, and confidence-inspiring experience that sets our customers up for success.
  • Help promote Properly’s unique value proposition to both prospective sellers and buyers
  • Understand customers' needs, answer questions and help customers determine whether Properly will be a good fit for their sale.
  • Triage inbound customer requests using our phone system, chat, social media and Properly's Customer Relationship Management (CRM) platform. It is essential to ensure that no customer "falls through the cracks."
  • Connect with customers through outbound communication like cold calls, texting, and email.
  • Identify, qualify, and nurture customer opportunities and then build and manage relationships with those customers throughout their journey of buying and selling
  • Execute follow-up communications to cultivate relationships with prospective customers as needed. Flag and escalate any tough questions or scenarios to the manager.

Skills and Qualifications:

  • Empathetic: You're a great listener, genuine, and care about our customers who come from all backgrounds and walks of life.
  • Friendly: You're a genuine people-person who can talk to anyone, and you're excited about spending a large part of your day communicating with customers
  • Entrepreneurial spirit: you’re self-motivated with a strong work ethic, you like to help people find success in their journey with us
  • Organized: You have strong time-management skills and are always on top of where you left the last conversation or where a customer is in his/her transaction
  • Adaptable: You're a quick learner who thrives in a fast-changing environment and can prioritize tasks in a quick-paced environment where deadlines are important.
  • Process-Driven: you enjoy building of process, improving systems, tracking data and pulling reports to help inform our decisions company-wide

What we are looking for:

  • Experience working in a role with a sales or customer support focus would be a bonus but is not required
  • You're willing to shift your schedule to work some non-conventional hours (a few hours of evening and weekend work each week will be required)
  • Experience in real estate is not required, but an interest in it is!
  • Selling a home is deeply personal, and one of the most significant transactions most people will make in their lifetime. As a result, high emotional intelligence and the ability to think quickly on your feet is critical to be successful in this role.

At Properly, you'll have:

  • Competitive cash and equity compensation
  • Unlimited vacation days and a flexible work day; we care about outcomes over schedule
  • Lots of team events and social activities
  • Top of market maternal and paternal leave policies
  • Excellent healthcare benefits
  • Personal development budget; we support our team members' growth

About Properly:

At Properly, we are on a mission to transform the process of buying and selling homes. We envision a future where real estate transactions involve dramatically less stress and surprising simplicity, and where a trusted technology partner helps Canadians navigate the entire experience of buying, selling and owning a home. Check out our CEO’s note on the culture we are trying to craft at Properly. 

 

 

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